Refund and Return Policy
At [Your Website Name], we want you to shop with confidence and peace of mind. That’s why we offer a simple, transparent, and hassle-free return and refund policy across our multivendor marketplace.
1. Eligibility for Returns
You can request a return if:
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The product is damaged, defective, or not as described.
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You received the wrong product.
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The item is unused, unworn, and in original packaging.
Returns must be requested within 30 days of delivery. Some categories (like perishables, personal care, or customized items) may not be eligible for return.
2. Easy Return Process
To place a return request:
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Log in to your account.
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Go to My Orders → Select the product → Click Request Return.
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Pack the item securely with all original tags and the invoice.
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Our delivery partner will arrange a pickup from your doorstep.
3. Refund Policy
Once we receive and inspect your returned item, your refund will be processed.
Refunds are issued as:
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Original Payment Method (UPI, Debit/Credit Card, Net Banking, Wallets, etc.)
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Store Wallet/Store Credit (faster and usable for your next purchase)
Refunds are usually processed within 5–7 business days after approval.
4. Exchange Policy
If you prefer, you can exchange the product for the same item or another item of similar value (subject to availability).
5. Non-Returnable Items
For health, safety, and hygiene reasons, some products cannot be returned or refunded, including:
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Food & perishables
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Innerwear & personal hygiene products
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Customized or personalized items
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Digital/downloadable goods
6. Seller-Specific Policies
Since we are a multivendor marketplace, some sellers may have additional return conditions. You will always see the seller’s return policy on the product page before checkout.
7. Need Help?
If you face any issues with your order, our customer support team is here to help.
Email: support@[yourwebsitename].com
Phone: [Customer Care Number]